Cubik Refund Policy for Customers

Effective Date: 6th January, 2025

No Refund Policy:

Please note that Cubik does not offer refunds for any payments made through our platform. This policy applies to all transactions processed via our software solutions provided to our partner restaurants.

Details:

• Software Usage: Once a payment is processed through our system for an order, it is considered final.
• Service Charges: The 2.5% convenience fee charged on each transaction is non-refundable.
• Order Issues: Any issues with orders must be dealt with directly by the restaurant where the transaction occurred. Cubik does not facilitate refunds for order discrepancies or dissatisfaction.

Customer Responsibilities:

• Customers should verify their order details before finalizing payment through the Cubik platform.
• For any issues or disputes regarding the order, customers are required to contact the restaurant directly.

Exceptions:

• There are no exceptions to this no-refund policy. All transactions are final once completed through the Cubik system.

Contact Information:

For further clarification or assistance with understanding this policy, please contact:

Cubik Saket, New Delhi, India
Email: support@getcubik.com (support@getcubik.com)

Acknowledgment:

By using the Cubik service to place an order, customers acknowledge and agree to this no-refund policy.

Note: This policy is subject to change at any time, and any changes will be communicated through our official channels or directly to our users.